PRIVACY POLICY

 

We at NatGasHub.com are committed to protecting your privacy. This Privacy Policy applies to our Websites, including natgashub.com, and our Subscription Services, including any associated applications and/or mobile applications owned and controlled by NatGasHub.com. This Privacy Policy governs our data collection, processing, and usage practices. It also describes your choices regarding use, access, and correction of your Personal Information. By using the Websites or the Subscription Services, you consent to the data practices described in this Privacy Policy. If you do not agree with the data practices described in this Privacy Policy, you should not use the Websites or the Subscription Services.

We periodically update this Privacy Policy. If you subscribe to the Subscription Services, then you will receive notice when this Privacy Policy is modified. The notice will be delivered through email or other standard means. We encourage you to review this Privacy Policy periodically.

1. Important Information

1.1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time by posting a new version online. You should check this page occasionally to review any changes. If we make any material changes we will notify you by posting the revised Privacy Policy on our Websites and, if you subscribe to our Subscription Services, providing notice through the NatGasHub.com portal used to access your NatGasHub.com subscription. This helps you to always be aware of what information we collect, how we use it and under what circumstances, if any, it is disclosed. Your continued use of the Websites, the Subscription Services, and/or continued provision of Personal Information to us will be subject to the terms of the then-current Privacy Policy.

1.2. Contact Us

If you have any questions about this Privacy Policy or our treatment of the information you provide us, please write to us by email at GasPro@NatGasHub.com.

2. Use of the Subscription Services by NatGasHub.com and our Customers

2.1. The NatGasHub.com Subscription Services

Our online Subscription Services allows any company that uses the services to collect and manage data for automating oil and gas nominations.

2.2. Use by Our Customers

Our customers use the Subscription Services to collect and manage energy transportation and logistics data for automating oil and gas nominations. NatGasHub.com does not control this data or other information that our customers may choose to collect or manage using the Subscription Services. NatGasHub.com processes our customers’ information as they direct and in accordance with our agreements with our customers, and we store it on our service providers’ servers, but we do not have control over its collection or management. Our agreements with our customers prohibit us from using that information, except as permitted by this Privacy Policy and as required by law. We have no direct relationship with individuals who provide Personal Information to our customers. NatGasHub.com acknowledges that you have the right to access your Personal Information. Our customers control and are responsible for correcting, deleting, or updating information they have collected from you. If requested to remove data we will respond within a reasonable timeframe. We are not responsible for our customers’ use of information they collect on the Subscription Services.

NatGasHub.com collects information under the direction of its customers, and has no direct relationship with any individuals whose Personal Information it might process.  We may transfer Personal Information to companies that help us provide our services. Transfers to subsequent third parties are covered by the service agreements with our customers.

3. Information We Might Collect

3.1. When You Visit our Websites

When you visit the Websites or register for the Subscription Services, we may request that you provide Personal Information about yourself, and we collect Navigational Information.

3.2. When You Use our Subscription Services

We may use analytics software to allow us to better understand the functionality of our Subscription Services, including any associated applications. This software may record information such as how often you use the Subscription Services, the events that occur within the Subscription Services, aggregated usage, performance data, and where the Subscription Services was used. In addition to information we collect on our Websites, when you use our Subscription Services we may also collect your location, device model and version, device identifier (or “UDID”), OS version, and your NatGasHub.com Subscription Services credentials.

We may link information we store within the analytics software to Personal Information you submit. We do this to improve services we offer you and improve our analytics and site functionality.

3.3. “Personal Information”

This refers to any non-public information that you voluntarily submit to us and that identifies you personally, including contact information, such as your name, e-mail address, company name, address, phone number, and other non-public information about yourself or your business. Personal Information can also include non-public information about any transactions, both free and paid, that you enter into on the Websites or through use of the Subscription Services.  If we combine or associate information from other sources with Personal Information that you provide directly to us through or in connection with our services, we will treat the combined information as Personal Information in accordance with this Privacy Policy.

3.4. “Navigational Information”

This refers to information about your computer and your visits to our Websites such as your IP address, geographical location, browser type, referral source, length of visit, and pages viewed. Please see the “Navigation Information” section below.

3.5. “Sensitive Information”

This refers to sensitive Personal Information, namely, credit or debit card numbers, personal financial account information, Social Security numbers, passport numbers, driver’s license numbers or similar personal identifiers, racial or ethnic origin, physical or mental health condition or information, or other employment, financial or health information.

3.6. Payment Information

We collect and process payment information from you when you subscribe to the Subscription Services, including credit cards numbers and billing information, using third party PCI-compliant service providers. Except for this, we do not collect Sensitive Information from you unless otherwise agreed upon in writing.

3.7. Information About Children

The Websites are not intended for or targeted at children under 13, and we do not knowingly or intentionally collect information about children under 13. If you believe that we have collected information about a child under 13, please contact us at GasPro@NatGasHub.com, so that we may delete the information.

4. How We Use Information We Collect

4.1. Compliance with Our Privacy Policy

We use the information we collect only in compliance with this Privacy Policy. Customers who subscribe to our Subscription Services are obligated through our agreements with them to comply with this Privacy Policy.

4.2. We Never Sell Personal Information

We will never sell your Personal Information to any third party.

4.3. Use of Personal Information

In addition to the uses identified elsewhere in this Privacy Policy, we may use your Personal Information to: (a) improve your browsing experience by personalizing the Websites and to improve the Subscription Services; (b) send information to you which we think may be of interest to you by post, email, or other means; and (c) provide other companies with statistical information about our users — but this information will not be used to identify any individual user. We may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, we do not transfer your unique Personal Information to the third party. In addition, we may share data with trusted partners to contact you based on your request to receive such communications, help us perform statistical analysis, or provide customer support. Such third parties are prohibited from using your Personal Information except for these purposes, and they are required to maintain the confidentiality of your information.

4.4. Use of Navigational Information

We may use Navigational Information to operate and improve the Websites and Subscription Services. We may also use Navigational Information alone or in combination with Personal Information to provide you with personalized information about NatGasHub.com.

4.5. Customer Testimonials and Comments

We post customer testimonials and comments on our Websites, which may contain Personal Information. We obtain each customer’s consent via email prior to posting the customer’s name and testimonial.

4.6. Use of Sensitive Information Generally

Our agreements with our customers generally prohibit them from using the Subscription Services to collect, manage, or process Sensitive Information unless otherwise agreed upon in writing.

4.7. Use of Specific Sensitive Information

If you give us credit card information, we use it solely to check your financial qualifications and collect payment from you. We use a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use information you provide except for the sole purpose of credit card processing on our behalf. In addition, we scan and store driver’s license and date-of-birth data for use in providing the Subscription Services.

4.8. Service Providers

We employ other companies and people to provide services to visitors to our Websites, our customers, and users of the Subscription Services and may need to share your information with them to provide information, products, or services to you. Examples may include removing repetitive information from prospect lists, analyzing data, providing marketing assistance, processing credit card payments, supplementing the information you provide us in order to provide you with better service, and providing customer service. In all cases where we share your information with such agents, we explicitly require the agent to acknowledge and adhere to our privacy and customer data handling policies.

4.9. Security of your Personal Information

We use a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use, or disclosure. We secure the Personal Information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. When sensitive Personal Information (including Sensitive Information and/or geo-location data) is collected on our Websites and/or transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

If you have any questions about the security of your Personal Information, you can contact us at GasPro@NatGasHub.com.

4.10. Social Media Features

To the extent our Websites include social media features, such as “like” buttons, “share this” buttons, widgets, or interactive mini-programs, these features may collect your IP address, which page you are visiting on our sites, and may set a cookie to enable the feature to function properly. Social media features are either hosted by a third party or hosted directly on our Websites. This Privacy Policy does not apply to these features.  Your interactions with these features are governed by the privacy policy and other policies of the companies providing them.

4.11. External Websites

Our Websites may provide links to other websites. We do not control, and are not responsible for, the content or practices of these other websites. Our provision of such links does not constitute our endorsement of these other websites, their content, their owners, or their practices. This Privacy Policy does not apply to these other websites, which are subject to any privacy and other policies they may have.

4.12. Public Forums

We may offer publicly accessible message boards, blogs, and community forums. Please keep in mind that if you directly disclose any information through our public message boards, blogs, or forums, this information may be collected and used by others. We will correct or delete any information you have posted on the Websites if you so request, as described in “Opting Out” below.

4.13. Retention of Personal Information

We retain Personal Information that you provide us as long as we consider it potentially useful in contacting you about the Subscription Services or our other services, or as needed to comply with our legal obligations, resolve disputes, and enforce our agreements, and then we securely delete the information. We will delete this information from the servers at an earlier date if you so request, as described in “Opting Out” below. If you provide information to our customers as part of their use of the Subscription Services, our customers decide how long to retain the Personal Information they collect from you. If a customer terminates its use of the Subscription Services, then we will provide customer with access to all information stored for the customer by the Subscription Services, including any Personal Information provided by you, for export by the customer according to our agreement with our customer. After termination, we may, unless legally prohibited, delete all customer information, including your Personal Information, from the Subscription Services.

4.14. International Transfer of Information

To facilitate our global operations, we may transfer and access Personal Information from around the world, including the United States. This Privacy Policy shall apply even if we transfer Personal Information to other countries.

4.15. Corporate Events

If we (or our assets) are acquired by another company, whether by merger, acquisition, bankruptcy, or otherwise, that company would receive all information gathered by NatGasHub.com on the Websites and the Subscription Services. In this event, you will be notified via email and/or a prominent notice on our Websites, of any change in ownership, uses of your Personal Information, and choices you may have regarding your Personal Information.

4.16. Compelled Disclosure

We reserve the right to use or disclose your Personal Information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process.

5. Navigational Information

5.1. Cookies

NatGasHub.com and its partners may use cookies or similar technologies to analyze trends, administer the Websites, track users’ movements around the Websites, and to gather demographic information about our user base as a whole.

We would use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web server. Cookies are not used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize pages on our Websites, or register for the Subscription Services, a cookie helps us to recall your specific information on subsequent visits. When you return to the same Website, the information you previously provided can be retrieved, so you can easily use the customized features.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the NatGasHub.com Subscription Services or Websites you visit. NatGasHub.com keeps track of the Websites and pages you visit in order to determine what portion of the NatGasHub.com Websites or Subscription Services is the most popular or most used. This data is used to deliver customized content and promotions within the NatGasHub.com Websites and Subscription Services to customers whose behavior indicates that they are interested in a particular subject area.

5.2. Log Files

We may collect demographic information, such as your ZIP code, age, gender, preferences, interests, and favorites using log files that are not associated with your name or other Personal Information. There is also information about your computer hardware and software that is automatically collected by us. This information can include: your IP address, browser type, domain names, internet service provider (ISP), the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, clickstream data, access times and referring website addresses. This information is used by NatGasHub.com for the operation of the Subscription Services, to maintain quality of the Subscription Services, and to provide general statistics regarding use of the NatGasHub.com Websites. For these purposes, we may link this automatically-collected data to Personal Information such as name, email address, address, and phone number.

5.3. Clear Gifs (Web Beacons/Web Bugs)

We may employ a software technology called clear gifs (a.k.a. web Beacons/web Bugs), that help us better manage the Websites and Subscription Services by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users.  In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on webpages or in emails and are about the size of the period at the end of this sentence. We tie the information gathered by clear gifs in emails to our customers’ Personal Information. If you would like to opt-out of these emails, please see “Opting Out”.

5.4. Single Sign-On

You may have access to log in to our site using a Single Sign-on (SSO) service like your Google account or corporate login. This service will authenticate your identity and provide you the option to share certain Personal Information with us such as your name and email address to pre-populate our sign up form. Such services may give you the option to post information about your activities on the Websites to your profile page to share with others within your network.

5.5. Flash Cookies and Other Third Party Tracking Technologies

The Adobe Flash Player (and similar applications) use technology to remember settings, preferences, and usage similar to browser cookies but these are managed through a different interface than the one provided by your web browser. This technology creates locally stored objects that are often referred to as “Flash cookies.” NatGasHub.com may use Flash cookies. You may access your Flash management tools from Adobe’s website directly.

The use of cookies and web beacons by any tracking utility company is not covered by our Privacy Policy. We do not have access or control over these third party tracking technologies.

5.6. Advertising

We may partner with a third party ad network to either display advertising on our Websites or to manage our advertising on other sites. Our ad network partner uses cookies and web beacons to collect non-personal information about your activities on this and other websites to provide you targeted advertising based upon your interests.

6. Opting Out

6.1. Reviewing, Correcting and Removing Your Personal Information

Upon request NatGasHub.com will provide you with information about whether we hold any of your Personal Information. If you provide us with your Personal Information, you have the following rights with respect to that information:

To review the user information that you have supplied to us;

To request that we correct any errors, outdated information, or omissions in user information that you have supplied to us;

To request that your user information not be used to contact you;

To request that your user information be removed from any solicitation list that we use;

To request that your user information be deleted from our records; and

To opt out of being solicited by NatGasHub.com or third parties.

To exercise any of these rights, please contact us at GasPro@NatGasHub.com. We will respond to your request to change, correct, or delete your information within a reasonable timeframe and notify you of the action we have taken.